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This course is to enhance managers skills around raising the performance of staff who report to them. Managers are asked to come to the event having agreed their learning objectives with their line manager.

New and Aspiring managers

By the end of the course you will be able to:

•  define how others see good and bad management behaviours – seeing different perspectives


•  identify the core responsibilities of a manager


•  state the key personal skills of a manager


•  summarise the absence management process within East Sussex County Council


•  use the supervisory 12-4-2 framework in a way that supports performance


•  define boundaries to positively impact successful delivery of feedback


•  promote clear expectations by defining responsibility, accountability and authority when delegating


•  understand the impact of unconscious bias in our decision making


•  use a range of feedback mechanisms and sources to reduce the impact of bias


•  give structured feedback that challenges underperformance or
   poor behaviour and celebrates success authentically using models such as BIG, CORB and STAR)

Approach

• this course is highly participative and involves both individual and group work


• participants will be asked to relate theory to their own situation


• participants will have the opportunity to formulate detailed action plans to implement after the completion of the course


• participants will be asked to reflect on and share their experiences and underpinning beliefs

Please note:

Parking around St. Mary's House is scarce due to limited parking.

Corporate Training offer a selection of teas/coffees, hot chocolate and biscuits. There is no canteen in the building, but a sandwich lady calls at 10:45 am each day, when delegates can purchase lunch.