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Governor Training : Handling School Complaints

Microsoft Teams Webinar, n/a
Admin Contact
Target Audience
Governors / Governors - Chair of Governors / Governors - Clerk to Governors
target audience
Course Types
Course categories
Schools and Governors
Governor and Clerk Training
Course description

Complaints are a part of everyday life. However, how they are handled and reviewed can lead to different outcomes! This course is intended to support schools and governing bodies in managing formal complaints received at the school.

Training objectives

Following the launch of the new ESCC model complaints policy and procedures and the complaints toolkit, this course is to support governors through the stage 2 (Investigation) and stage 3 (Governing Board Review Panel) processes.

The course will include discussion, debate and scenarios for governors to consider.

Learning outcomes
By the end of the course it is anticipated that governors will:

• know their role in the complaints procedure
• have an overview of the complaints procedure
• be able to handle complaints effectively within the complaints policy and procedure 
Additional Information
TARGET AUDIENCE:  This course is for Chairs, Clerks and Governors in East Sussex maintained primary, secondary, special schools, East Sussex primary, secondary and special academies, independent and free schools.
This is a strategic course.
This training will be delivered using Microsoft Teams.

Delegates' email addresses as registered on the portal will be provided to the trainer for the purpose of conducting this training only. Delegates should ensure that their work (not personal) email addresses are recorded - check and update as necessary through 'My Profile and Bookings/Change Contact Details'.

Joining Instructions: Full joining instructions, including links to access the training and MS Teams guidance, will be attached to your confirmation email as downloadable links. Please ensure that you read these prior to the course and keep them in a safe place.

Please check your spam/junk mail folders for expected emails not showing in your inbox, and take action to ensure these get delivered to your inbox in future. Please also ensure you block the time out in your calendar.
Start Date
Monday 10 May 2021
End Date
Monday 10 May 2021
Closing Date
Sunday 9 May 2021
10:00 - 12:00
Maximum Places
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Number of Sessions