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Code: ESC/18/206 Communication Skills

Effective communication techniques are vital for anyone who needs to manage or influence other people to achieve desired results. During this course the participant will gain a greater understanding of communication, message management and will also learn how to enhance their natural communication skills.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 13 July 2018 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/18/140 Telephone Skills Including Managing Aggression

This course will provide you with the knowledge and confidence to work effectively on the telephone including feeling confident with aggressive calls.

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 13 July 2018 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map