This online workshop is intended to provide staff with the knowledge and skills to effectively respond to telephone calls from service users where the potential for conflict exists. Such situations may include incidents where service users use abusive or aggressive language, or in extreme cases resort to threats. The focus of the course will be on strategies to manage the call and the effective use of defusing & resolving techniques.
Induction is essential for all new governors and for longer term governors wishing to refresh, to help understand their roles and responsibilities.Essential Information
On completion of the course, learners will have an understanding of Legionnaire’s Disease and why it is important to manage their hot and cold water systems.
The course will also provide information on the current legislative requirements to enable compliance.
This course will be held in Sovereign Room, Training Centre, St.Mary's House, EastbourneEssential Information
This session will be remotely delivered via MS Teams. Please check the joining instructions under Additional Information.
Time pressures impact our work and personal lives as we aim to achieve higher levels of performance with less resource (time) to achieve it. The ability to manage time is an essential skill for effective people. Time management is not about cramming more work into your day, it is about doing better work, with less stress and knowing you have achieved what you set out to do. We will address how to manage your time when working from time.Essential Information
This course will focus on developing and consolidating your modern slavery knowledge, so you are able to undertake the role and responsibilities of a SPOC and 1st responder.
This MS teams workshop will be split into three 50 minute sections:
Once your place on this event has been confirmed, you will receive a separate email with a link to the Microsoft Teams or Zoom meeting. Please note this email will be sent from the East Sussex Learning Portal. please make sure you check your Spam/Junk folders for this email.
The link to join the training will be sent one week before the day of the event.
Please read the attached document "Attending Online Training" before joining the course.
This is a remotely delivered course and delegates should therefore ignore any map or venue information.
Please note - this is a "remote" session, and if applying, you should note the additional information in “full details” regarding joining the session.
Is this course for you?
You want to create an electronic Notebook to store and organise notes you create or collect from the web, or from other documents in your filing system
You may wish to share your Notebook with others so you can collaborate on a project, or easily share information.
This course uses material from the OneNote classroom-based course.
This course assumes that delegates are familiar with: basic Windows operations, such as using a mouse and opening and saving files other Microsoft Office programs, in particular Word and Outlook
To take part in this course, delegates will need an internet-connected device with camera and microphone, and an internet connection which can stream video in reasonable quality.
East Sussex Children’s Service and the East Sussex Safeguarding Children Partnership (ESSCP) has set an expectation that the named safeguarding link governors attend, prior to or shortly after appointment, in-depth face to face training delivered by the East Sussex Governor and Clerking Services.
This session will provide new safeguarding link governors the knowledge to work effectively with the school’s designated safeguarding lead (DSL) and ensure the governing body's responsibilities are being met.
SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.
This practical and interactive course will benefit anyone who has to deliver a training session with the flexibility of being either in person or online.
The focus of the training will be on trainer self-awareness and delivery of impactful material.
This live interactive virtual classroom, delivered through Microsoft Teams provides essential information, guidance and professional development for Designated Safeguarding Leads (DSLs).
This 2-day training programme will provide staff with the skills, knowledge and understanding to undertake the role within an educational setting, ensuring compliance with the latest additions of Keeping Children Safe in Education and Working Together to Safeguard Children, as well as locally developed guidance and documentation.
In order to gain your certificate, you must attend both days training, however you may start in the role of DSL after completion of the first day.
Important note. Full joining instructions and guidance will be provided with your confirmation email. Please see “Additional information” for further important details.
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