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Course Type
6 courses found

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Code: ESC/19/185 An Introduction to Customer Service - (formerly Customer Service Workshop)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: CWB243A-F Connected Practice Leadership Programme

This training is for experienced social work Practice Managers. It is a six month leadership programme delivered by Richard Swann, based on the Knowledge and Skills Statement for Practice Supervisors. There will be one training day a month comprising a whole group themed workshop in the morning and a smaller group action learning set in the afternoon. 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 16 May 2019 09:30 - 16:30 Lansdowne Hotel Map
2 20 June 2019 09:30 - 16:30 Lansdowne Hotel Map
3 18 July 2019 09:30 - 16:30 Lansdowne Hotel Map
4 26 September 2019 09:30 - 16:30 Lansdowne Hotel Map
5 24 October 2019 09:30 - 16:30 Lansdowne Hotel Map
6 21 November 2019 09:30 - 16:30 Lansdowne Hotel Map

Code: EYCP383 EYFS : Designated Safeguarding Leads Training for Childcare Settings - Refresher Training

This course will update the knowledge of the Designated Safeguarding Lead (DSL), including childminders, with the aim of renewing their DSL certificate (valid for 2 years). The course will facilitate achieving excellence in Child Protection and Safeguarding by giving tools to embed this into an organisation’s culture.

Please ensure you are familiar with the Continuum of Need and the Indicators, attached for your information. There is an expectation that as the Designated Safeguarding Lead (DSL) you know the signs, indicators and pre-disposing risk factors of abuse.

If you are unsure of these please ensure you access the online safeguarding children course before you attend this training. You can access this training by clicking on the Elearning tab at the top of this page.

Please also familiarise yourself with the Prevent Duty guidance and Information on British Values, attached for your information also.

Essential Information
Session Session Date Session Time Session Venue Map
1 11 July 2019 18:30 - 21:00 Lansdowne Hotel Map
2 18 July 2019 18:30 - 21:00 Lansdowne Hotel Map

Code: ESC/19/355 Making Applications & Interview Skills (Bespoke)

To approach competency based interviews with confidence and to be able to write an effective supporting/personal statement.

 

THIS EVENT WILL TAKE PLACE IN WH12, WESTFIELD HOUSE

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 09:30 - 16:30 Westfield House Map

Code: ESC/19/187 Performance Booster: Managing Negativity (EVENT FULL)

In these days of constantly changing working practises, restructuring and redundancies this kind of statement is all too common in the workplace.

The problem with negativity is – it’s infectious! This course can help managers deal with negativity, stop it spreading and help staff to regain their enthusiasm and motivation.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 13:00 - 14:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/189 Performance Booster: Transactional Analysis

Transactional Analysis (TA) is a well proven aide to communication and teamwork and many organisations have benefited from its implementation.

TA is also a powerful tool for managing change and dealing with negativity and conflict in the workplace.

This course outlines the basic principles and skills of Transactional Analysis and how to apply them in day to day work situations.

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 15:00 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map