Search for Learning and Development Services and Pathways

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5 courses found

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Code: ESC/21/402 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 22 November 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/496 Building Personal Resilience

This Building Personal Resilience training programme is particularly helpful for all those who haven’t needed to work from home before, and offers a refresher for those who are often home working.

The training is designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

Essential Information
Session Session Date Session Time Session Venue Map
1 22 November 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/549 EYES - MHST Search and View (for EMHP ONLY) (EVENT FULL)

ISEND - EYES Search and Viewing only


EYES Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Childrens ISEND Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile

This course is for EMHP staff only

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills.

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

Essential Information
Session Session Date Session Time Session Venue Map
1 22 November 2021 13:30 - 16:30 Remote Corporate Training Map

Code: EYCP802 EYFS : Designated Safeguarding Leads (DSL) Training for Childcare Settings - Initial Training (Virtual)

Important note. Full joining instructions, including downloadable links to access the training and guidance, will be attached to the bottom of your confirmation email. Please ensure you read these prior to the course start date and keep them in a safe place.

Please check your spam/junk mail folders for expected emails not showing in your inbox, and take action to ensure these get delivered to your inbox in future.

This virtual classroom course delivered via Zoom will explain the role of the Designated Safeguarding Lead (DSL) and to give practitioners the skills to undertake the role within a childcare setting. The course facilitates achieving excellence in Child Protection and Safeguarding by giving tools to embed this into an establishment's organisational culture.

Please ensure that you are familiar with the course materials attached to your booking confirmation before the course.

There is an expectation that as the DSL you know the signs, indicators and pre-disposing risk factors of abuse. If you are unsure of these please ensure you access the online safeguarding children and young people course before you attend this training. You can access this training by clicking on the Elearning tab at the top of this page.

If you have already attended this training and need to update your training you must attend the EYFS: Designated Safeguarding Leads Training for Childcare Settings – Refresher Training. The refresher course has been reviewed to support experienced DSL's who have attended the initial training. This initial course is specifically designed to meet the needs of new DSL's.

Essential Information
Session Session Date Session Time Session Venue Map
1 08 November 2021 18:30 - 21:00 Virtual Classroom Map
2 15 November 2021 18:30 - 21:00 Virtual Classroom Map
3 22 November 2021 18:30 - 21:00 Virtual Classroom Map

Code: GOV1022 Governor Training : Induction for New Governors (Two-part course)

Induction is essential for all new governors and for longer term governors wishing to refresh, to help understand their roles and responsibilities.

Essential Information
Session Session Date Session Time Session Venue Map
1 15 November 2021 19:00 - 21:00 Microsoft Teams Webinar Map
2 22 November 2021 19:00 - 21:00 Microsoft Teams Webinar Map

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