Following government advice, ESCC have made the decision to postpone or cancel some face to face training.
This decision has been made in light of the national concerns about the spread of the coronavirus (COVID - 19). Please see individual courses for more information.

Search for Learning and Development Services and Pathways

Course Type
6 courses found

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Code: ESC/20/210 An Introduction to Customer Service (Cancelled)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 04 May 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/374 EHM - Search and View (Cancelled)


This course is for ISEND Assessment and Planning staff ONLY.

This course must be completed before attending the full day EHM Assessment and Planning training

Essential Information
Session Session Date Session Time Session Venue Map
1 04 May 2020 13:30 - 16:30 West G Annexe, County Hall Map

Code: ESC/20/452 FMS Financial Management

This course aims to provide Bursars and Business Managers an more detailed understanding of FMS. This course covers the accounts structure, fund and budget allocations, Bank Processes, Journals, VAT and audit reports. We recommend that Bursars and Business Managers attend both day 1 and day 2.

The training booklet will be emailed to you a week prior to the course, please remember to bring this with you.


There is no scheduled lunch break but you are welcome to bring food with you and eat it during the course.


The course is scheduled to run from 9.30 until 14.00. However, there is the availability of a Q&A session afterwards for questions specific to your school once the main training session has finished.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 04 May 2020 09:30 - 14:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: CWC/20/8 Foster Care: The Resilient Foster Carer (Cancelled)

This Workshop offers you an opportunity to address compassion fatigue and how you can look after yourself.

A sandwich lunch will be provided.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 04 May 2020 10:00 - 14:00 Cooden Beach Hotel Map

Code: ESC/20/385 Website & Intranet CMS Training PM (Cancelled)

This short course gives a general introduction on using Umbraco to update East Sussex County Council's external, public-facing website for residents and businesses: www.eastsussex.gov.uk 

It also covers some features on the staff intranet.

 

You will also have to do the Writing for the Web Training

 

 

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 04 May 2020 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/384 Writing for the Web (Cancelled)

Writing for the Web training – standards and conventions for writing online.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 04 May 2020 10:00 - 13:00 East Sussex Training & Development Centre (St Mary's House) Map