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4 courses found

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Code: ESC/21/4 An Introduction to Customer Service (Cancelled)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 January 2021 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/21/44 An Introduction to Customer Service - delivered digitally (Cancelled)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 January 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/91 Publishing Accessible Documents (EVENT FULL)

Learn how to publish accessible documents to meet the needs of all users under the accessibility regulations

A 3 hr Trainer-led MS Teams session covering GOV.UK guidance for creating accessible documents including:

  • Writing accessible documents
  • Making non-HTML documents accessible
  • Creating a PDF/A for archiving purposes

Essential Information
Session Session Date Session Time Session Venue Map
1 05 January 2021 09:30 - 12:30 Remote Corporate Training Map

Code: CWB360A-B Trauma Informed Approaches with Children and Families Training (Virtual) (EVENT FULL)

This live interactive virtual classroom 2 day training introduces practitioners to contemporary trauma theory and principles of trauma informed practice that can be applied across a range of professional roles. The training will be delivered through Microsoft Teams with two 2-hour sessions each day and reading/homework for participants between each day to facilitate the learning.

In recent years, there has been an increased awareness that traumatic experiences are common among children and families interacting with children’s social care, and addressing trauma is essential for their health, safety and recovery. However, professionals often feel ill-equipped to understand and effectively respond to trauma in a way that promotes safety, resilience, strength, and hope.

The interactive training will provide space for practitioners to reflect on their practice and the impact of trauma on both themselves and the families they work with; practice new skills; and develop knowledge in relation to culturally sensitive, trauma informed practice.
Important.  

Important note. Full joining instructions, including links to access the training and guidance will be attached to your confirmation email. Please ensure you read these prior to the course start date and keep them in a safe place

Essential Information
Session Session Date Session Time Session Venue Map
1 05 January 2021 09:30 - 14:30 Virtual Classroom Map
2 03 February 2021 09:30 - 14:30 Virtual Classroom Map