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To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.
To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.
It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.Essential Information
Social workers in particular, are encouraged to book on this training:
This live interactive virtual course, delivered over three days via Teams, forms the foundation level of a programme of training on 'Attachment Based Practice with Families'. Practitioners who have attended the previous Application of Attachment Theory course are eligible to book directly on to the second part of the programme: 'Attachment Based Practice with Families, Part 2 - Adolescence, Adulthood and the Family System'.
This Part 1 course focuses on infancy and early childhood, moving up to the school years. It introduces contemporary attachment theory, its links with child development, neurobiology and the emerging field of narrative medicine. The latter part of the training day is set aside for independent study.
Attachment theory is essential for understanding how human beings function in relationships and how people develop social and psychological difficulties. It is also fundamental for understanding what constitutes psychological wellbeing.
Important note: The trainer will contact participants in advance of the training to provide them with the Teams link for joining the course.Essential Information
Creative Thinking & Continuous Improvement programme has been developed to give managers and staff the tools, techniques and practice the skills in order to be more efficient, think of new ideas, and take the initiative and responsibility for improvement ideas, using Kaizen and creative thinking techniques.
The programme has been split into two half day modules – Creative Thinking – 3 hours, and Continuous Improvement – 3 hours, delivered on a virtual platform.
The First Aid at Work course, covered over 3 days, will qualify you as a First Aider and will enable you to deal with an accident or injury in the workplace. It will qualify you to diagnose a variety of possible illnesses and injuries and will enable you to assess the need to seek further medical attention.
At the end of the course there is a written exam and trainees must demonstrate the skills and knowledge learnt during the course, when there will be some hands on floor work.
This will include demonstration of delegates' CPR skills, including chest compressions. Please note that if you ae unable for any reason to demonstrate those skills to a satisfactory degree you will not be able to pass the course and you will not receive a certificate.
Trainees will receive a certificate at the end of the course and the qualification lasts for three years.
FAW or EFAW certificates that expired after 16 March 2020 can remain valid until 31 October 2020 or 6 months from date of expiry, whichever is later. All requalification training for these certificates should be completed by 31 March 2021. If you do not requalify before 31st March 2021, you will need to take the full 3 day First Aid course to requalify as a First Aider.Essential Information
Are you curious about how the menopause can affect you?
Would you like to understand this part of your life, know how to manage it and be confident with your choices?
This three and a half-hour online session is aimed at women going through, approaching, and out the other side of, the menopausal transition and offers information and tips to understand the process and emerge stronger.
This is a remotely delivered session. Please note the information under Additional Information (which you'll find in Full Details) regarding joining this courseEssential Information
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