Making a booking and course correspondence

All our courses are advertised on the East Sussex Learning Portal (ESLP) and all bookings must be made through the Portal. Bookings can be made by individual staff or by the organisation's CPD Leader/Manager/Supervisor/Line Managers. All course correspondence will be sent to you via email and if applicable a copy of this email will be sent to your CPD Leader/Manager/Supervisor. Therefore it is essential you keep your ESLP account details up to date. For example, if you change your name, email address or employer. We cannot accept responsibility for information that is sent but fails to arrive. CPD Leader/Manager/Supervisor/Line Managers of external organisations should also contact us to update their establishment information when staff members leave or new staff  join.

Please note: the Children's Services Department holds no liability for the appropriateness of course applications. If a delegate enrols on the wrong course, any costs incurred will have to be met fully by the establishment, school, setting or department and ESCC will not be liable for any related costs. If you no longer require a place on the course the responsibility for cancelling this lies with the individual/organisation.

Delegates who have not enrolled should not turn up on the day of the event as this causes disruption to the venue, the tutor, and other participants. Enrolment will always be confirmed by email directly to the delegate. If delegates turn up on the day without a confirmed booking and space is available, a surcharge of £15 will be payable in addition to the published course/conference fee. Please note that course materials may not be available as these will be reserved for those who have booked in advance.

Cancellation and No Show Policy for Standards and Learning Effectiveness (SLES) Training Courses

The service has carefully considered the terms and conditions for our training courses to enable flexibility for delegates whilst also ensuring we can cover course costs. The terms and conditions set out below help us manage our training budget as efficiently as possible.

  • All cancellations made prior to 1 week before the course are not charged
  • Late cancellation (within 1 week of the course date) – full fee capped at £100
  • No show – full fee
  • A colleague can attend in a delegate’s place if SLES are informed of this
  • For subsided courses that are offered at no cost to delegates, late cancellation or no-show will normally incur a £15 admin charge.
  • If a delegate cannot attend because the school/setting has an Ofsted inspection no cancellation/no show fees are incurred.

Cancellation and No Show Policy for Governor and Clerking Training Courses

The service has carefully considered the terms and conditions for our training courses to enable flexibility for delegates whilst also ensuring we can cover course costs. The terms and conditions set out below help us manage our training budget as efficiently as possible, whilst also reflecting that governors are volunteers.

  • All cancellations made prior to 1 week before the course are not charged
  • Late cancellation (within 1 weeks of the course date) – no charge if apologies are received, full fee if no apologies received*
  • No show – full fee
  • A colleague can attend in a delegate’s place if SLES are informed of this
  • If a delegate cannot attend because the school/setting has an Ofsted inspection no cancellation/no show fees are incurred.
  • Local Area Forums and Network meetings – currently no charges for either cancellation or no show.

* As governors are volunteers and sometimes work or personal commitments means they cannot attend courses at short notice no charge is made for late cancellation where apologies are received.

Cancellation and No Show Policy for ESSCP Training Courses.

For information on the ESSCP charges and cancellation policy please click here

Cancellation and No Show Policy for all other Training Courses

Fees are applicable for delegates who cancel within the last two weeks before the course date, or who fail to show up on the day (except for exceptional circumstances, this does not usually include sickness). A colleague can attend on the day instead of you and no additional charge will be incurred. Where a statutory role requires you to be elsewhere at short notice, for example attending court, the fee will not be applied providing you notify the Children's Services Department on or before the day of the course. It is the delegates responsibility to ensure they sign the course register to confirm attendance.

The Cancellation and No Show fees are;

  • Fee-bearing places, the full fee is payable for delegates.
  • Free places the following fees are payable*,

    Late cancellation

    • Full day - £45
    • Half day - £25

    Failure to attend on the day (no show)

    • Full day - £50
    • Half day - £30

*For multi sessional courses this fee will be applied per day, for example a late cancellation fee for a two day course costing £45 per day will be £90.

DPO traded service - For schools that have bought into the DPO traded service (IG4 or IG5) - this training is free for up to five members of staff, however you will forfeit a free place if you cancel within the last two weeks before the course date, or fail to show up on the day (except for exceptional circumstances).

Online Payments

This booking will not be confirmed until payment is completed. If payment is delayed the place may be lost to another person. If this payment is not competed within 2 weeks, the booking may be cancelled.

If you are booked on a non-fee bearing course and fail to attend, a non-attendance fee will be automatically applied to your Line Manager's shopping basket. This fee must be paid before any further bookings can be made and cannot be removed.

Refunds will be processed within 10 working days, and will be deposited back to the original payment card. Please note, under no circumstances are we are able to process a refund to any card other than the original payment card.

Line Managers will receive a WorldPay online payment confirmation e-mail. This is your payment receipt therefore please keep a copy for your records.

If you have any queries regarding your online payments for course bookings please contact the relevant team at the end of this document.

Booking Closing Dates

Delegates should be aware that bookings must be made before the closing date shown on the ESLP. Delegates may request that their names are held on a Waiting List, through the ESLP, in case of any cancellations after that date. If a space becomes available the Children's Services Department will contact you directly.

Weather

In severe weather conditions, delegates should contact the venue before travelling for confirmation that the training is still going ahead. If the course is cancelled you will not be charged.

Complaints

If you are not happy with any aspect of the training services from the Children's Services Department, please write to either, ISEND Events, CW Events or SLES Events (depending on what your complaint is related to) at St Mark's House, Upperton Road, Eastbourne, BN21 1EP

Contact details

Course related queries
Please contact the administration team who is organising the event. To find this information click on the blue full details button on the right hand side of the course description and the relevant admin contact is displayed.

Account queries

  • For individuals working in schools and early years providers, please contact Education Events Team ISEND.
  • For individuals working in all other establishments, please contact Workforce Development Training Events Team.

Contact Details
Education Events Team ISEND
ISEND.Events@eastsussex.gov.uk
01323 466870
Opening hours are 8.30am - 4.30pm Tuesday, Wednesday and Friday.

Events Team SLES
sles.events@eastsussex.gov.uk
01323 464964
Opening hours are 8.30am - 4.30pm Monday to Friday.

Workforce Development Training Events Team
cwevents@eastsussex.gov.uk
01323 747386
Opening hours are 10am - 4pm Monday to Friday, with the exception of Wednesday when they are 8.30am - 5pm.